Altruism, Courage, and Legacy … These are the core values that guide Shabana Walker both personally and professionally.
Ms. Walker is a technology executive and people leader who is committed to employee growth and collaborative success. As the vice president of Customer Experience in Comcast’s West Division, she has a proven track record as a dynamic, collaborative leader who transforms and enhances the customer experience with thoughtful strategies and innovative programs.
Ms. Walker practices data-driven decision-making to identify and prioritize department efforts; works to improve operations with greater efficiency and quality; partners with cross-functional leadership to align projects with the strategic goals of the company; and improves employee culture and turns around underperforming teams through meaningful change, empathetic oversight, and an emphasis on high performance.
A champion for children, Ms. Walker is committed to Diversity, Equity, Inclusion and Belonging; and reducing food insecurity. She is a proud supporter of organizations including the Autism Society of Colorado and the Food Bank of the Rockies. Shabana sits on the board of directors for ACE Scholarships.
Ms. Walker holds a master’s degree in Organization Development and Change from Pennsylvania State University and is pursuing her doctorate in Education from the same institution. She is also a graduate of the Wharton Women’s Executive Leadership: Business Strategies for Success program. In 2023, Shabana was named one of the Power 100 by Diversity Woman magazine.